Course Content

Part A: Introduction overview and important information

Module 1: Introduction and general responsibilities

Overview

• The purpose of incident investigation Important definitions and terminology
• General responsibilities stipulated by the legislation
• Chief Directorate of Occupational Health and Safety
• Powers and rights of labour inspectors

Module 2: Incident investigation overview

• Type of workplace incidents
• Incident ratio study
• Incident probability
• The cost of an incident
• Incident reduction and prevention
• Who should conduct the investigations?
• Practical application
• Employee involvement
• Prescribed time frame for formal investigation
• Reporting of Occupational Injuries and Deceases
• Correct reporting procedures
• Proper recording of incidents

Module 3: Incident investigation process

• Six key questions (Who, what, when, where, why and how)
• Preparing the investigation kit
• Incident investigation steps (6 steps)

Part B: Conduction the investigation

Step 1 – Investigate the incident

• Initial response (Secure the scene)
• Collecting the facts
• Physical evidence
• Eyewitness Accounts
• Conducting the interview
• Developing the narrative (sequence of events)

Step 2 – Identify causes

• Factors that may contribute to incidents
• Determining causes
• Root Causes (Root cause analysis)
• Indirect Causes
• Direct causes

Step 3 – Report the findings

• Analyze the facts
• Writing the report

Step 4 – Take corrective action

• Primary purpose of incident investigation
• Corrective actions that could be taken
• Information obtained during the investigation

Step 5 – Implementation

• Following up of recommendations
• Assigning of responsibility
• Communicating the results of the investigation

Step 6 – Evaluate the effectiveness

• Follow up
• Process to monitor the effectiveness of the corrective action
• Follow up of corrective measures

Who Should Attend

• Managers/supervisors
• Safety officers
• Appointed incident investigators
• Health and Safety Representatives
• Health and Safety Committee Members
• Union representatives
• Persons involved with the day to day activities of Health and Safety Representative and Committees

Course Purpose

The purpose of incident investigation is to identify the root cause(s) of the incident in order to take corrective action and to implement the necessary controls to prevent further occurrences of such events. Effective recording, reporting and investigation of non conformity, is an important part of an effective occupational health and safety program. Organisation should establish, implement and maintain procedure(s) to record, investigate and analyse incidents in order to:

• determine underlying OHS deficiencies and other factors that might be causing or contributing to the occurrence of incidents
• identify the need for corrective action
• identify opportunities for preventive action
• identify opportunities for continual improvement communicate the results of such investigations. The results of incident investigations shall be documented and maintained.

Qualifying Learner will be capable of

• Describe responsibilities for incidents
• Explain the legislative requirements applicable to the investigation and reporting of incidents
• Explain when and why to report workplace incidents
• Explain why incident investigations should be performed
• Explain when an incident investigation should be performed
• Explain who should perform the incident investigation
• Identify the different types of workplace incidents
• Identify the causes of incidents
• Reporting the findings of the investigation
• Analyzing the facts of the investigation
• Writing the incident report
• Making recommendations in order to take corrective action
• Communicating and following up the recommendations of the incident Evaluate and monitor the effectiveness of the corrective action
• Outline the steps of incident investigation

Target Group

• Workshop staff
• Office workers
• Counter clerks
• Cleaners & maintenance staff

Course duration:
Four (4) Hours

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